1. Business Identity
Legal business name: A to Z Electronics & Repairing. We operate stores including Life Style, Nada Phone, International Link, and A2Z under the same ownership in Kuwait.
2. Information We Collect
- Contact details such as name, phone number, and email address.
- Order and repair details such as device model, issue description, and service history.
- Technical information such as browser type, device type, pages visited, and approximate location.
- Messages submitted through contact forms, WhatsApp, or customer support channels.
3. How We Use Information
- To process orders, service requests, and customer support inquiries.
- To communicate updates, confirmations, and follow-up service details.
- To improve website performance, product selection, and customer experience.
- To prevent fraud, abuse, unauthorized access, and other harmful activity.
- To comply with legal and regulatory obligations.
4. Marketing and Advertising
We may use cookies, pixels, and analytics tools (including Meta and Google technologies) to measure traffic, understand user behavior, and improve ads. These tools may collect browser/device identifiers and event data.
We do not sell personal information. We only use collected data for business operations, service improvement, and lawful advertising performance measurement.
5. Sharing of Information
We may share limited data with trusted service providers such as:
- Payment and order-processing providers.
- Hosting, analytics, and website performance providers.
- Customer communication tools (email, SMS, or WhatsApp support).
We may also disclose information if required by law, court order, or lawful government request.
6. Data Retention
We keep information only as long as needed for order/repair processing, support, record keeping, and legal compliance. When no longer needed, data is deleted or anonymized where reasonably possible.
7. Your Rights
Subject to applicable law, you may request to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
8. Data Security
We use reasonable administrative and technical safeguards to protect personal information. However, no online service can guarantee absolute security.
9. Contact Information
If you have privacy questions, data requests, or complaints, contact us:
- Business: A to Z Electronics & Repairing
- Address: Khalid Bin Waleed Street, Kazmi 10 Building, Shop 2, Sharq, Kuwait
- Phone: +965 977 64165
- Email: support@a2z.com
10. Policy Updates
We may update this policy from time to time. Updates will be posted on this page with a revised effective date.