Repairing Service
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Returns & Refunds Policy

We want you to shop with confidence at A2Z. Below you will find our clear and customer-friendly returns & refunds guidelines.

↩️ RETURNS & REFUNDS POLICY — A2Z

1. Overview

At A2Z, customer satisfaction is our priority. This policy explains when you can request a return, replacement, or refund.

2. Return Eligibility

You may request a return under the following conditions:

  • ✔ New products within 14 days
    All new products can be returned within 14 days, as per the standard Kuwait return policy, provided the product is not opened, unused, and in its original sealed packaging.
  • ✔ Wrong item received
    (Item does not match the order placed)
  • ✔ Defective item out of the box
    Dead-on-arrival (DOA) items must be reported within 24–48 hours.
  • ✔ Item not as described
    Provided the item is unused and in original packaging.
  • ✔ Accessories or small items
    Must be unopened and unused.

Opened Apple and Samsung products: Some products, such as Apple iPhones, may be eligible for return within 14 days even if opened, but these returns must be handled directly through the Apple Store. Similarly, opened Samsung products that the customer wants to return should be handled through Samsung Al Babtain operating as Switch.

3. Conditions for Returns

A return will NOT be accepted if:

  • Product is used or shows signs of wear
  • Original packaging is missing
  • Accessories/manuals are missing
  • Item is damaged by the customer
  • Screen protectors, cases, or hygiene items have been opened
  • Software has been modified
  • iCloud/Google account is not removed

4. Refund Options

After we receive and inspect the item, one of the following may be applied:

  • ✔ Full Refund (same payment method)
  • ✔ Store Credit
  • ✔ Replacement Product

Refund processing time: 3–10 business days (depending on bank/payment provider).

5. Non-Refundable Items

The following items are not eligible for refund:

  • Opened earbuds or hygiene products
  • Installed screen protectors
  • Used accessories
  • Digital products or software
  • Items purchased during clearance/flash sales
  • Repair services (service fees are non-refundable)

6. Return Process

To request a return:

  • Contact A2Z via WhatsApp or email
  • Provide order number & product details
  • Share photos/videos showing the issue
  • Our team will review and approve/reject the request
  • If approved, ship or bring the item to our location

Inspection time: 1–3 business days

7. Shipping for Returns

  • Return shipping cost is the customer’s responsibility unless the item is defective or incorrect.
  • If the return is approved and the product is defective, A2Z will cover return shipping.

8. Cancellation Policy

Orders can be canceled only if they have NOT been shipped or prepared.

9. Contact

For returns or refund inquiries:

📞 Phone: +965 1234 5678

✉️ Email: support@A2Z.com

💬 WhatsApp: Available for support