Repairing Service
🛡️

Warranty Policy

At A2Z, your satisfaction and product reliability are our top priorities. Please review our full warranty policy below.

1. Overview

At A2Z, we are committed to providing high-quality products and reliable customer support. All products purchased from A2Z come with a warranty as specified by the manufacturer or our store warranty conditions.

This policy explains what is covered, what is not covered, and how customers can claim warranty service.

2. Warranty Duration

Warranty duration varies depending on the item:

Mobile Phones & Tablets
12 months, unless stated otherwise.

Laptops
12–24 months depending on the model.

Smart Watches & Wearables
6–12 months.

Earbuds & Audio Accessories
6 months.

Chargers, Cables, Power Banks & Basic Accessories
30 days replacement warranty.

Refurbished / Open-Box Items
Warranty varies by item and will be clearly mentioned on the product page.

3. What is Covered

Warranty covers the following:

  • Manufacturing defects
  • Internal component failure
  • Battery defects (as per manufacturer terms)
  • Software malfunction due to factory issues
  • Touchscreen malfunction (non physical damage)
  • Speaker, microphone, and charging IC issues not caused by misuse

4. What is NOT Covered

Warranty does not cover:

  • Physical damage (cracks, dents, bending, chips, scratches)
  • Water or liquid damage (unless IP-rated and approved after inspection)
  • Damage caused by misuse, drops, pressure, or unauthorized repair
  • Dead pixels within manufacturer tolerance limits
  • Burn-in or retention on OLED displays
  • Accessories such as cables, cases, screen protectors
  • Battery wear due to normal usage
  • Software modification, rooting, or jailbreaking

5. Warranty for Repair Services (A2Z Repair Center)

We offer:

  • 30-day warranty on repair services
  • 7-day warranty on aftermarket parts
  • 90-day warranty on premium/original parts (if used)

Warranty does not apply if:

  • The device is opened by another technician
  • Additional damage occurs after repair
  • The device suffers liquid damage
  • The customer declines recommended repairs

6. Warranty Claim Process

To file a warranty claim:

  • Contact us via WhatsApp or email
  • Provide the order number and proof of purchase
  • Describe the issue in detail
  • Bring or ship the device to our service center
  • Our team will inspect and approve/reject the claim

Inspection time: 1–5 business days

If the warranty is approved:

  • ✔ Device will be repaired free of charge
  • ✔ Replacement may be provided (if repair is not possible)

If the warranty is rejected:

  • ✖ A detailed explanation will be provided
  • ✖ Paid repair options will be offered

7. Manufacturer Warranty

For products sold with official manufacturer warranty, customers may contact the authorized service center directly.

8. Shipping for Warranty Claims

Shipping to our service center is the customer's responsibility. Return shipping will be covered by A2Z only if the warranty claim is approved.

9. Contact

If you have questions regarding warranty claims, contact:

📞 Phone: +965 1234 5678

✉️ Email: support@A2Z.com

💬 WhatsApp: Available for support